Utilization Rate is calculated as the utilization percentage during a user-defined window each week. In the screenshot below, we see endpoints sorted in descending order based on their utilization rate. In this example, the utilization rate is based upon the user-set values for number of workdays per week to be considered, and the number of hours per workday. This in turn defines the number of hours that represents 100% utilization per week (56 in the example below), and by extrapolation, the number of hours in a month, quarter or year. (When using a 7-day week, of course, you can simply use the hours per day as the basis for 100% utilization.)
For example, the most utilized endpoint in the example below was used a total of 3361.6 minutes during the month of October. October is 31 days, which means 100% utilization in this case is 31 days x 8 hours/day = 248 hours, or 14,880 minutes. The utilization rate is then simply 3361.6 minutes / 14,880 minutes, or 22.59%.
The utilization workday is set as 7 days / week 8 hours / day by default. You can alter this according to your preference as shown in the example below. Changing the number of days/week and hours/day will change your utilization rate accordingly.
To provide an alternate example using 5 days a week, 8 hours per day as the basis: This means that 40 hours of utilization per week, or 5.71 hours per day, represents 100% utilization. For the same date range, the month of October, 100% utilization would be 31 days x 5.71 hours/day = 177.14 hours = 10,628.57 minutes, meaning the utilization of the top endpoint would be 31.63% (3361.6 minutes / 10,628.57 minutes) in the above case.
Tip: You can use the date range picker in the top right of any tab in Advanced Analytics to change the dates you want to analyze. You can also click on the button at the top right corner of your page to schedule a one time or recurring report.