Once you add your infrastructure or you add an additional endpoint to your management system (TMS or CUCM), endpoints will not immediately show in vAnalytics. The endpoints list gets populated / updated during our nightly refresh process, which runs Sunday through Thursday nights. Please allow approximately 24-48 hours for your endpoints to appear in vAnalytics Real Time & Advanced Analytics modules. Still not seeing your endpoints? For CUCM, if you are still not seeing the endpoints after 24-48 hours please check the following:
- Log into the CUCM publisher with an Administrator account
- Go to User Management > Application User > check for user vyopta_svc. Confirm that the following groups are enabled for the user (enabling any that are not):
- Standard CCM Read-Only
- AXL User Group
- Standard CTI Enabled
- Standard CTI Allow Control of Phones supporting Connected Xfer and conf
- Endpoints that you will be monitoring in Real Time should be moved from the ‘Available Devices’ to the ‘Controlled Devices’ list under the Device Information section.
If all the groups above are assigned but the devices are not moved to ‘Available Devices’, we will not see the status of the device in vAnalytics Real Time. If you still do not see the endpoints, please contact Vyopta Support by visiting our contact page. For TMS, if you do not see the endpoint after 48 hours, try to re-validate the infrastructure on the vAnalytics Data Collector. If you still do not see the endpoints, you can also contact support by emailing email@example.com.