Vyopta defines bad quality as a level of interference from Packet Loss or Jitter that will probably be noticed by a user on an average hardware endpoint. After consulting various manufacturers, users, and analyzing our large dataset, we came up with the following thresholds. (We will inform all users if these thresholds change in the future.)
In the Issues tab of Advanced Analytics, you can analyze bridge call quality through two different panels; Bridge Participant Quality and Bridge Participant Quality Trend.
On these panels, you have several options for reviewing the data. The Bridge Participant Quality Trend provides time groupings that reflect the length of time in the overall view – in the above example, with three months selected, the data can be presented either by month, week, or by day. As you expand the date range, additional options (in this case Quarter) become available within the panels.
For both quality charts, each of the quality values can be excluded or re-included by clicking on the respective legend entry. For example, in the screenshots below, the ‘Unknown’ quality was removed and the panels were updated accordingly.
Additionally, the Bridge Participant Quality pie chart itself is interactive. If you want to drill into any calls that for a particular bridge quality, you can click on that reason portion in the pie chart. In the example above, clicking on the Bad section of the pie chart, you will be redirected to the Participants view within the Meetings tab to see all bridge participants who experienced bad quality.
You can then view additional detail about the bridge quality capture for a particular participant by clicking on the Participant Address.
Tip: You can use the date range picker in the top right of any tab in Advanced Analytics to change the dates you want to analyze. You can click on the button at the top right corner of your page to schedule a one time or recurring report.